Heathrow & The Home Office criticised Border Force
3 weeks ago 49 Flatcar

Heathrow criticises UK Border force for 'unacceptable'  queues

Heathrow has criticized the UK Border Force, who is responsible for checking those who enter the country after passengers at Heathrow Terminal 5 had to queue for multiple hours reports of up to 5 hours. A spokesperson for Heathrow blamed Border Force for not proving enough staff even though Border Force was aware of the extra demand from regular passengers as well as families traveling with children under 12 who cannot yet use E-gates.

E-gates allow passengers to bypass manual inspection when they cross the border into the UK.

To add to the pressure Border Force had only 2 booths open checking documents. as a result, this led to multiple people fainting including 1 man and a pregnant woman. 


Source: Twitter @Bloomsburylove

The Home office has finally come to around to delays, which haven't been the first at Heathrow this year multiple incidents of longs queues most weeks, have said it was 'unacceptable. however, The Home Office is responsible for Border Force. 

Heathrow said it had 'escalated' the issue with Border Force and expected it to provide a better service over the weekend. 

A spokesperson from Heathrow said "We are very sorry that passengers faced unacceptable queuing times in immigration due to too few Border Force officers on duty. Border Force were aware of the extra demand from families and we are very disappointed that they did not provide sufficient resource. We have additional Heathrow colleagues to support in managing queues and to hand out passenger welfare including water, but we need every immigration desk to be staffed at peak times. We have escalated this with Border Force and expect them to provide a better service over the remainder of the weekend."


Source: Heathrow

A Home Office spokesperson said "Throughout the pandemic we have been clear that queue times may be longer as we ensure all passengers are compliant with the health measures put in place to keep the UK public safe. However, the very long wait times we saw at Heathrow last night are unacceptable... Border Force is rapidly reviewing its rosters and capacity and flexibly deploying our staff across the airport to improve waiting times."

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